Complaints
Last Updated: October 2024
Searchmove Ltd is committed to providing a high standard of service to our clients, however, if you have a complaint about the service or product you have received from Searchmove, please contact us. We will respond to any concerns you may have and we will do everything we can to sort out your complaint quickly and efficiently.
You can raise your complaint by email to customerservices@searchmove.co.uk Please mark your email ‘Complaint’.
To help us make sure we have understood your complaint, and not missed anything, please tell us:
- your full name, contact details and any reference number you may have for your case;
- what you think we have done wrong; and
- what you think we should do to put things right.
How we will deal with your complaint
We will consider your complaint and deal with it as quickly as possible and respond back you usually within four weeks. If we have not resolved it within this time you may complain to The Property Ombudsman.
Independent Dispute Resolution
If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (website www.tpos.co.uk , email: admin@tpos.co.uk ). We will co-operate fully with the Ombudsman during an investigation and comply with any final decision.
We subscribe to the Search Code and are registered with the Property Codes Compliance Board www.propertycodes.org.uk. Complaints under the Code may also be referred to The Property Ombudsman scheme (TPOs).
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